Refund and Return Policy

At Euro Chem Supplies, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review our policy below.

1. Return Policy

We accept returns within 30 days of the delivery date for most products, subject to the following conditions:

•Return Eligibility:

•The product must be unused, in its original condition, and in the original packaging.

•Products that are opened, damaged, or not in their original condition may not be eligible for a return or may incur a restocking fee.

•Some items, such as custom orders, hazardous materials, or perishable goods, may not be eligible for return. Please contact our customer support team to confirm the eligibility of specific items.

•Return Process:

•To initiate a return, please contact our customer service team at info@eurochemsupplies.com within 30 days of receiving your order.

•Provide your order number, the item(s) you wish to return, and the reason for the return.

•Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions. Returns without an RMA number will not be accepted.

•You are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part.

•Non-Returnable Items:

•Custom-made or special-order items.

•Perishable goods or hazardous materials.

•Products marked as “final sale” or “non-returnable” at the time of purchase.

2. Refund Policy

Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.

•Refund Eligibility: Refunds are only issued for eligible returned items received within the 30-day return window and in accordance with our return conditions.

•Refund Processing: If your return is approved, we will process your refund to the original payment method within 21 business days of receiving your returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

•Shipping Fees: Shipping fees and handling charges are non-refundable unless the return is due to a shipping error or product defect on our part.

•Restocking Fees: In some cases, a restocking fee of up to 20% may be applied to returned items that are not in their original condition or that require special handling.

3. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 5 business days of receiving your order. We will arrange for a replacement or refund, including the cost of return shipping, if necessary.

4. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order for the replacement item.

5. Contact Information

If you have any questions or need assistance with a return or refund, please contact us at:

•Email: info@eurochemsupplies.com

By making a purchase on our website, you agree to comply with the terms outlined in this Refund and Return Policy.