Payment Policy

At Euro Chem Supplies, we aim to provide a seamless and secure payment experience for all our customers. Our payment policy outlines the available payment methods, billing procedures, security measures, and terms related to payment transactions. By purchasing from Euro Chem Supplies, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We offer a variety of payment options to accommodate our customers. The following methods are currently accepted:

•Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

•Bank Transfers (Wire Transfers): For larger orders, we offer the option to pay via bank or wire transfer. Bank transfer details will be provided during checkout, and the order will be processed once payment is received.

•Online Payment Platforms: We accept payments through select secure online payment gateways, such as PayPal and others.

•Purchase Orders (for Approved Customers): For established clients or companies with approved credit terms, we may accept payment via purchase orders. Please contact us to inquire about setting up a credit account.

2. Payment Security

Euro Chem Supplies takes the security of your payment information seriously. All transactions are processed through secure, encrypted connections, and we use advanced security measures to protect against fraud and unauthorized transactions. We do not store your credit card or financial information after the payment is processed.

•PCI Compliance: Our payment processing system is fully PCI (Payment Card Industry) compliant to ensure that your sensitive payment information is handled with the highest security standards.

•SSL Encryption: All payment transactions are conducted over SSL (Secure Socket Layer) encryption to protect your personal and payment data.

3. Currency

All prices listed on the Euro Chem Supplies website are in [insert currency, e.g., USD, EUR], unless otherwise specified. If you are purchasing from outside this currency zone, your bank or card provider may charge additional fees for currency conversion.

4. Payment Timing and Terms

•Immediate Payment: Most orders require payment at the time of purchase. Your order will not be processed until the payment is successfully completed and verified.

•Bank Transfers: If you choose to pay via bank transfer, the order will only be processed once the payment is received in full. Bank transfers may take 3-5 business days to clear, depending on your bank and country.

•Credit Terms (for Approved Accounts): For customers with pre-approved credit terms, invoices are due within the payment terms agreed upon. Failure to meet these terms may result in late fees, suspension of credit privileges, or cancellation of future orders.

5. Taxes and Duties

•Domestic Orders: For orders shipped within the same country as Euro Chem Supplies, applicable taxes (such as VAT, GST, or sales tax) will be calculated and added at checkout.

•International Orders: For orders shipped outside our domestic market, the customer is responsible for any applicable customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in our pricing or shipping fees and must be paid by the customer upon receipt of the order.

6. Payment Confirmation

Upon successful payment, you will receive an order confirmation email, which includes the details of your purchase, the amount paid, and a payment reference. If you do not receive a confirmation email, please contact our customer support team to verify the status of your order.

7. Failed or Declined Payments

In the event that your payment is declined or fails to process:

•You will receive a notification via email or on-screen prompt, and your order will not be processed.

•You may attempt to re-enter your payment details or use an alternative payment method.

•If you continue to experience issues, please contact your bank or payment provider, or reach out to our customer service team for assistance.

8. Refunds and Cancellations

•Refunds: Refunds for eligible returns or order cancellations will be processed through the original payment method used for the transaction. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or card provider.

•Cancellations: If you need to cancel an order, please contact us immediately. If the order has not been processed or shipped, we will refund your payment in full. Once an order has been processed, cancellation may not be possible, and return policies may apply.

9. Disputed Charges

If you believe there is an error or unauthorized charge on your account, please contact our customer support team immediately. We will work with you and your payment provider to resolve any disputes. Chargebacks or disputes should only be filed after attempting to resolve the issue directly with Euro Chem Supplies.

10. Credit Accounts (For Businesses)

For businesses with approved credit, we offer invoicing and payment terms as follows:

•Net 30/Net 60 Terms: Payment is due 30 or 60 days after the invoice date, depending on the terms agreed upon during the account setup.

•Late Payments: Late payments are subject to additional fees or interest charges as stipulated in the credit agreement. Persistent late payments may result in suspension of credit terms and future orders.

•Credit Limit: The credit limit will be determined upon approval of the account and may be reviewed periodically based on the account’s payment history.

11. Fraud Prevention

To protect our customers and ourselves from fraudulent transactions, we may perform additional verification on certain orders. This could involve requesting proof of identification, validating payment methods, or contacting you directly to confirm details. Failure to provide requested information may result in order cancellation.

12. Changes to the Payment Policy

Euro Chem Supplies reserves the right to modify or update this Payment Policy at any time without prior notice. Changes will be posted on our website, and it is the customer’s responsibility to review the policy before making a purchase.

13. Contact Information

If you have any questions regarding payments, billing, or this policy, please contact our customer support team at info@eurochemsupplies.com. We are here to assist you with any inquiries you may have.

By completing a purchase on our website, you agree to comply with the terms and conditions outlined in this Payment Policy.