Shipping Policy

At Euro Chem Supplies, we are committed to ensuring that your orders are shipped in a safe, timely, and efficient manner. Our shipping policy outlines the methods, estimated delivery times, and guidelines for processing and delivering chemical products.

1. Order Processing

•Order Confirmation: Once you place an order, you will receive an order confirmation email. This will include details of your order and an estimated shipping date.

•Processing Time: Orders are processed within 2-5 business days. If there is any delay in processing your order due to product availability or other unforeseen issues, we will notify you via email or phone.

•Order Cut-Off Time: Orders placed after 2:00 PM (local time) or on weekends and holidays will be processed on the next business day.

2. Shipping Methods

We offer a variety of shipping methods to suit your needs, including ground, expedited, and international shipping options. The shipping method available to you will depend on the nature of the chemicals ordered, destination, and any applicable regulations.

•Standard Shipping: Available for most non-hazardous products, delivered via ground shipping.

•Expedited Shipping: For time-sensitive orders, faster shipping options are available at an additional cost.

•International Shipping: We ship to select countries worldwide. Shipping times and methods will vary based on location, customs clearance, and regulatory compliance.

3. Shipping Restrictions

•Hazardous Materials: Some chemicals, particularly hazardous or regulated materials, are subject to shipping restrictions and may require special handling. Certain hazardous products may not be eligible for expedited or international shipping due to safety regulations.

•P.O. Box Delivery: We do not ship to P.O. Boxes, APO, or FPO addresses. A physical address is required for all deliveries.

•Restricted Destinations: Due to legal restrictions, certain chemicals may not be available for shipment to specific locations. Please check with local authorities regarding any restrictions on the import of chemicals to your country or region.

4. Shipping Rates

Shipping rates are calculated based on the weight, size, destination, and classification of the chemicals ordered. You will see an estimate of your shipping costs at checkout. Any additional fees, such as customs duties or taxes for international shipments, are the responsibility of the customer and will not be included in our shipping rates.

5. International Shipping

•Customs and Import Duties: For international orders, the recipient is responsible for any customs duties, taxes, or import fees that may be imposed by local authorities. These charges are not included in the product price or shipping cost.

•Customs Delays: While we strive to ensure timely delivery, international orders may be delayed due to customs clearance processes. Euro Chem Supplies is not responsible for delays caused by customs, local authorities, or transportation services.

•Regulatory Compliance: Certain chemicals may be restricted or regulated in certain countries. It is the customer’s responsibility to verify whether the chemicals they are ordering can legally be imported into their country.

6. Estimated Delivery Times

Delivery times will vary based on the destination, shipping method, and product availability. Below are general guidelines for shipping:

•Domestic Shipping (Within the same country): 3-7 business days for standard shipping, depending on your location.

•International Shipping: 7-21 business days, subject to customs clearance and local delivery services.

Please note that these are estimated delivery times and may vary based on external factors such as weather conditions, transportation delays, or customs processing.

7. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. This will allow you to monitor the status of your shipment from dispatch to delivery.

8. Packaging

We take great care to package chemicals safely and securely to ensure they arrive in good condition. Hazardous chemicals are packed in compliance with international and local regulations to ensure safe transit. Certain products may be packaged in special containers or with additional protective materials, particularly for chemicals that are sensitive to temperature, moisture, or light.

9. Damaged or Lost Shipments

•Damaged Goods: If your order arrives damaged, please contact us immediately and provide photos of the damaged product and packaging. We will work with the shipping carrier to resolve the issue and either replace or refund the damaged item.

•Lost Shipments: If your order is lost during transit, please notify us as soon as possible. We will investigate the matter with the shipping carrier and take appropriate action, such as arranging a replacement shipment or issuing a refund.

10. Undeliverable or Returned Shipments

If an order is returned to us due to an incorrect shipping address, refusal of delivery, or failure to clear customs, the customer will be responsible for any additional shipping charges to re-ship the order. If the customer chooses not to have the order re-shipped, a restocking fee may apply, and shipping costs will not be refunded.

11. Order Cancellations and Modifications

Once an order has been processed and shipped, it cannot be canceled or modified. If you need to make changes to your order, please contact us immediately after placing the order to see if adjustments can be made before processing.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact our customer service team at info@eurochemsupplies.com, and we will be happy to assist you.

Euro Chem Supplies reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on our website, and it is the customer’s responsibility to review the policy before placing an order.