Order Processing
- You will receive a confirmation email with an estimated shipping date once your order is placed.
- Orders typically take 2–5 business days to process. You will be notified of any delays.
- Orders placed after 2:00 PM local time, or on weekends and holidays, are processed the next business day.
Shipping Methods
- Standard ground shipping is available for most non-hazardous products.
- Expedited shipping is available for time-sensitive orders at an additional cost.
- International shipping is available to select countries. Options depend on your location, customs and regulations.
Shipping Restrictions
- Hazardous materials may require special handling and may not qualify for expedited or international shipping.
- We do not ship to P.O. boxes, APO or FPO addresses — a physical address is required.
- Some chemicals may not be available in certain locations; buyers should check local import rules.
Shipping Rates
- Rates depend on weight, size, destination and chemical classification. An estimate is provided at checkout.
- Customs duties and taxes for international orders are the customer's responsibility and are not included in shipping rates.
International Shipping
- The recipient is responsible for any customs duties, taxes or import fees.
- Customs delays are outside our control.
- Customers must confirm that the chemicals can legally be imported into their country.
Estimated Delivery Times
- Domestic standard shipping: 3–7 business days.
- International shipping: 7–21 business days, depending on customs and local delivery.
- These are estimates and can vary with weather, transport or customs.
Tracking Your Order
A tracking number is emailed to you once your order ships.
Packaging
- Chemicals are packed to meet international and local regulations.
- Temperature-, moisture- or light-sensitive products may receive additional protection.
Damaged or Lost Shipments
- Damaged items: contact us promptly with photos of the product and packaging. We will work with the carrier to replace or refund.
- Lost items: report them as soon as possible. We will investigate and arrange a replacement or refund.
Undeliverable or Returned Shipments
- If an order is returned due to a wrong address, refused delivery or customs failure, the customer pays to re-ship it.
- If the customer does not re-ship, a restocking fee may apply and shipping is not refunded.
Order Cancellations and Modifications
- Shipped or processed orders cannot be cancelled or changed.
- To request changes, contact us immediately after ordering.
Contact Information
Customer service: sales@eurochemsupplies.com
We may update this policy at any time; customers are responsible for reviewing it before ordering.