Accepted Payment Methods
Credit and debit cards (Visa, MasterCard, American Express, Discover), bank/wire transfers for larger orders, select online gateways such as PayPal, and purchase orders for approved business customers.
Payment Security
Transactions use encrypted connections and SSL. We are PCI compliant and do not store card or financial details after processing.
Currency
Prices are quoted in a single currency. Buyers outside that currency zone may incur card or bank conversion fees.
Payment Timing and Terms
Orders generally require immediate payment and are processed only after payment clears. Bank transfers can take 3–5 business days. Approved credit accounts have agreed payment terms, with possible late fees or suspension for missed payments.
Taxes and Duties
Domestic orders include applicable taxes at checkout. For international orders, the customer pays any customs duties, import taxes or fees charged by the destination country.
Payment Confirmation and Failed Payments
A confirmation email with a payment reference follows successful payment. Declined payments are not processed; customers can retry or use another method.
Refunds and Cancellations
Refunds go to the original payment method and may take 5–10 business days. Unprocessed or unshipped orders can be cancelled for a full refund. Processed orders may not be cancellable.
Disputed Charges
Please contact support first. Chargebacks should be filed only after attempting to resolve the issue directly with us.
Credit Accounts (For Businesses)
Invoices are due Net 30 or Net 60 from the invoice date. Late payments may incur fees or interest, and credit limits are set at approval and reviewed periodically.
Fraud Prevention
We may verify identity or payment details on certain orders. Failure to provide requested information may lead to cancellation.
Changes to the Policy
We may change this policy at any time. Customers are responsible for reviewing it before purchasing.
Contact
Questions: sales@eurochemsupplies.com